Refund Policy

Last updated: July 22, 2025

All payments are processed through polar.sh. This policy is aligned with polar.sh's terms for digital services.

Digital Services Refund Policy

Trend Apps Co. provides digital services including data analytics, insights, and subscription-based access to our platform. Due to the nature of digital services and instant access provided upon purchase, our refund policy is structured as follows:

7-Day Satisfaction Guarantee

We want you to be completely satisfied with our services. If you are not satisfied with your subscription for any reason, you may request a full refund within 7 days of your initial purchase.

Eligibility Requirements

Refund request must be made within 7 days of initial subscription purchase
Only applies to your first subscription with Trend Apps Co.
Account must not show signs of abuse or violation of our terms
Data export limits should not have been significantly exceeded

Subscription Renewals

Automatic renewals are not eligible for refunds. Since our services provide continuous access to updated data and analytics, subscription renewals represent continued service delivery.

To Avoid Unwanted Charges

Cancel your subscription before the renewal date
You will retain access until the end of your current billing period
No partial refunds are provided for unused portions of billing periods

Service Interruptions

In the rare event of significant service interruptions or downtime that affects your ability to use our services:

Minor Outages (less than 24 hours): Service credits may be applied to your account
Major Outages (24+ hours): Proportional refunds or service extensions may be provided
Data Loss: If we experience data loss that significantly impacts service value, refunds may be considered on a case-by-case basis

How to Request a Refund

To request a refund within the eligible period, please follow these steps:

Step 1: Contact Our Support Team

Email us at [email protected] with your refund request

Step 2: Provide Required Information

Your account email address
Subscription purchase date
Reason for refund request
Payment reference number (if available)

Step 3: Processing Time

Refund requests are typically processed within 3-5 business days. Refunds will be issued to the original payment method through polar.sh.

Exceptions to Refund Policy

Refunds will not be provided in the following circumstances:

Policy Violations: Accounts terminated for violating our Terms of Service or Acceptable Use Policy
Buyer's Remorse: Changes of mind after the 7-day guarantee period
Technical Issues: Problems caused by user's internet connection, browser, or device compatibility
Misuse: Excessive data extraction or attempts to scrape our services
Duplicate Purchases: Multiple accidental purchases (though we will work with you to resolve these)

Cancellation vs. Refund

Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future billing but does not refund the current billing period.

Refund

A refund returns money for services within the eligible refund period and terminates your access to the service.

Payment Processor Terms

All payments and refunds are processed through polar.sh. In addition to this refund policy, you are also subject to polar.sh's terms of service and refund policies.

Important: polar.sh's policies for digital goods and services may impose additional restrictions on refunds. In case of conflicts between our policy and polar.sh's policy, polar.sh's terms will take precedence for payment-related matters.

Dispute Resolution

If you have a dispute regarding a refund request, please first contact our customer support team at [email protected]. We are committed to resolving all disputes fairly and promptly.

For payment-related disputes, you may also contact polar.sh directly through their dispute resolution process.

Contact Information

If you have any questions about our refund policy or need to request a refund, please contact us:

Trend Apps Co.
Email: [email protected]
Please include "Refund Request" in the subject line for faster processing.