MYIO

I started working with the Path Center in December of 2025. I have made so much progress. We worked on my life plan based on my values. Lisa held me accountable. I had to hold Lisa accountable. I had a brief fill-in with Cassie, Cassie was able to dig in and find a hidden source which I wanted to release. Now back with Lisa to work on the next six months. A life changing experience may it continue. Last note for several years I was looking for therapy the Path Center was able to bring me in, my search had to do with my doctor’s office and my insurance and being able to navigate the system.

Apparently at least 1 star is mandatory… I’d give is 0 if I could… I’ve been prompted to download this app to use for an office I will be attending. I’ve only just downloaded it and it’s already the most infuriating app. There’s bugs within when making certain selections, limited buttons for me to move throughout the profile setup (which appears to be mandatory) and the app will now allow me to proceed through the payment screen. The add card details button daily to load, buffering infinitely and filling out other fields doesn’t suffice. It also won’t allow me to skip this item or the entire profile set up in general just so I can at least enter the app and access my profile. The app will not allow me to complete setup.. guess I’ll be deleting and requesting alternative communications from the office because this app is useless. The best part, upon accessing the website to attempt troubleshooting and viewing the FAQ - there was no info regarding my issue available and also no contact options available within the mobile browser so that I could reach out to an agent for troubleshooting and assistance. Real frustrating and utterly disappointing.

The MYIO app is a fine alternative behavioral health portal to the Client Portal app (I use both for different providers). It’s okay and easy enough to use, but there could be some improvements. My two main complaints are: • “Upcoming Appointments” only shows appointments for the current day. You need to press “View all” to see appointments that occur the next day and later. I’d like to see today, tomorrow, and the next day without having to press “View all”. If I have an appointment tomorrow and the Upcoming Appointments section says there are no appointments, it says there are no upcoming appointments. • I can never stay signed in. There is no “Remember me” option on sign in. The app logs you out after a short period of time and it’s irritating to have to log back in every single time. Thankfully you can use the same login link for 24 hours before you have to request a new one. I had been requesting a new email link every time I needed to sign on (multiple times a day). Another, but less irritating, complaint is that there are no notifications for receiving messages from providers (you have to check manually). I haven’t actually used this feature yet, but another reviewer mentioned it, so I thought I should pass that along (at least for Apple, the app doesn’t even ask for notification permissions). At least the user interface is cute and the colors are accessible. There’s no visual back button, but at least you can press the top right corner (where your provider is) to get back to the home page. Viewing past clinical forms is easy and making payments seems fairly intuitive as well. The app is okay for what it is, and is generally helpful.