CVS Health

I’ve used this app for years - being able to simply select prescriptions to refill, even simplifying renewals with doctors, made my life easier when I only had a couple of prescriptions to deal with. Following a recent hospital stay, my simple two prescriptions have been replaced with 10-15 prescriptions. This app has made that headache much simpler. Refilling, submitting to doctors for renewals, being able to see when different prescriptions can be refilled and then being able to open the app and easily check to see if a prescription has been called in, if it’s being filled, and being able to see if it has been filled and is ready to be picked up makes my life just a little bit easier. All without having to call my pharmacy and be on hold for 20 minutes to ask those questions! The newer features like being able to present a barcode to pick up prescriptions, which also integrates the ExtraCare card (no more digging in my purse to find the card!) and being able to add a credit card to streamline the entire pick up process is extremely helpful and simplified what has in the past been a particularly stressful errand. All in all, this app is great and makes my life just a little easier - during a time where the usual stress of dealing with a number of doctors and a long list of prescriptions has sometimes been absolutely overwhelming. I truly don’t know how I would be able to deal with it all without this app. I wish that were an exaggeration but it’s absolutely true.

I loveCVS stores they help me out so much and I love going there and I get my medication from there and the people are so wonderful and so friendly at every different CVS I go to and they are so kind and nice pharmacist even people up in the front. They’re so kind they greet you and smile on everything they ask and they need anything. I mean, they are upmost wonderful people in the pharmacist in the front cashier and the store are so amazingly clean and well stocked and everything. I mean, I love it. I can get my medicine. I can get over-the-counter stuff and I can ask questions and they know what I need and everything. Oh my God I love you guys thank you thank you whoever created the CBS please don’t close anymore. I went to one of them and they close the one that I’ve been going to for many years, me and my children been going to the CVS and they close that and we was so sad and my heart was broken because they were family to us and that they were scattered all over these people these pharmacies and the workers there they were scattered all over and our heart was so so hurt and sad that we no longer would not be seeing them and he broke our heart but now we gonna have new Family, which I was CBS we choose, but now our family is scattered to go different direction of CVS instead of one CVS that we used to go to so whatever CVS we go to we’re going to go to we now we’re gonna be welcome and we’re gonna build new Family. Thank you so much.

It would be a good option to add a cancel button for online orders for customers and store systems. I placed an order for store pick up at #9929. I waited 2 days haven’t received order confirmation for pick up. I call the store, a store associate help me he look up my order told me he will work on my order then proceed to tell me to call back 10 min to check back. I call back and the person helping me answer the phone again. He told me the item is out of stock and the replacement item is also out of stock. Then he proceed to ask me to cancel order. I told him I’m not able to cancel order there no option for this. So he ask the store manager and manger was not able to cancel order as well. Then I ask would it be ok if you ask manger to replace the item with something similar and he said that they weren’t able to replace the item. Then he told me to call customer service to ask to cancel my order. I just felt disappointed that the outcome was me having to call custom service to cancel the order. I think there might be a waiting period if the store doesn’t get the order ready I’m not sure before the order cancel out on it’s on in the system. It would be convenient to add a cancel button to give that option when item is out of stock and the stores aren’t able to replace the items. Besides this I’ve always had very good experience with my online order for in store pick up.