Lyft

I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

Overall, decent app with decent performance but whenever you go to leave a tip & say your card was still locked or it had the tip selected with one of the multiple choices already without you realizing & your card is locked or you dont have enough in your account it will not let you use the app to book a new ride until you “pay off the balance” but by then I gave my driver a cash tip since I did not have enough on my card to cover the tip plus not realizing that I would have to pay the tip twice no matter what if I wanted to book any future rides again through the Lyft App. I tried to suspect the transaction through the app and had few options as to why the amount was wrong but it would not refund me back my money besides $1.12 or how much ever cents for “adjusting the ride payment” so was very upset and disappointed once that happened and couldn’t get it resolved at all. Besides that nothing bad to say so if at all possible they need to change that setting and if the transaction doesn’t go through for the full amount then it just needs to start over the payment options not freeze your account until you pay off that balance when in reality the ride was already paid for it pops up after you get dropped off to rate your driver then tip them so it froze my account over a OPTIONAL TIP! I find that very upsetting & yall lucky to of gotten 5 stars from me STILL but like I said outside from that I’ve had zero issues.

I will never ride with Lyft again after today I had the worse experience ever. To start off I ordered my Lyft app around 7:45Am to get my kids to school, Now they don’t have to be to school til 8:15 so I ordered it early enough to give them time if they ran into any issues so the Lyft App said the Lyft driver would arrive in 6 mins after after about 15 mins of waiting I called the Lyft driver to see what was going on because he was stuck on the app wherever he was for like 6 mins so when he answered I asked what was going on and he goes on to tell me that he was dropping his kids off and he should be here in 6 mins ( which it sounded like he was lying about that ) so I cancelled the ride and requested another ride so the app then tell me this guy would be here in 7 mins after about 5 mins of waiting I noticed that he wasn’t moving from where the app had him designated so I called him and he never answered so I cancelled again after I tried to call Lyft to talk someone that could help me figure out what was going on but there is no Lyft customer service number the only number I could find was for a Lyft gift card. I can’t even explain the anger I’m feeling right now I had to call my girlfriend, who had to call off work to get me and now I’m gonna be late to work which I have to get older people and take them to doctors appointments and Dialysis and my kids are gonna be late to school. Now I know for a fact Uber would never do this and I will for sure never give Lyft my business again