Ulta Beauty: Makeup & Skincare

Three issues: 1) I cannot place ANY orders online with any credit or debit payments. It is not a bank issue, I've checked. 2) You can't submit a help desk ticket properly because you can't select a subcategory which is required. 3) You can't add a coupon on the app because the keyboard won't disappear long enough to click "done". You're forcing me to shop at sephora, which i don't want to do, but never any responses here so I'm sure you don't care.

I just had to update the app and now it won't log me in. I'm putting in my correct email and password and it keeps sending me a code to enter to verify that it's me. Once I enter the code it sends me back to the create an account page. I'm just going in circles. I've tried to reach out to customer service but I keep getting an "error page not found" message. So for now, I can't use the app.

I had problems with an order. The first time I received a quick and helpful response. The problem with packaging was not fixed, and the replacement arrived in the same condition. They stopped replying to email. I waited several days and sent a text. It was finally resolved with a refund. I really wanted the perfume, and was very disappointed. I can understand once, but after being ignored I'll be taking my business elsewhere.