United Airlines

App used 1 GB of mobile data in a day, costing me $10! (Google Fi) Version installed Aug 23, prior to the update available now (Aug 29) but watch out! I'd clicked through to get Lyft to airport, then used it for gate information and international arrival info, but it should have been on airport or United WiFi for much of that. Otherwise, app worked relatively well, and the terminal guide feature re: navigating security, border control, and customs was useful though rather hidden.

The app does not work well on Pixel.. onboarding is crazy, it has you put in your member ID so many times and keeps logging you out at certain pages while using the app despite being initially logged in. I kept enabling biometric after I logged in (numerous times) to expedite the multiple login process but despite hitting it 3 or 4 times, it never enabled.. it still hasn't. Just super clunky and inefficient. Frankly it needs a ton of work. it's far from a good user experience.

In app check-in should be a smooth process. Instead, it's full of upsells and misdirection. Checking in a bag you already paid for when booking is very confusing. And in the end, it says to drop it off at the kiosk, but doesn't say what that means (I presume I still need to go to the self service kiosk first to print the tag, so this entire exercise in the app is to help United, not the customer, so make it *simple and clear*).