Xfinity

Priority policies can be conducted in a way that allows everyone who wants a particular product or services more than one or more of their customers to have access in order for their business or service attachments to become successful in a specific way that allows them the freedom to pursue their interests without being restricted from doing anything that they may have been unable to accomplish in a particular market segment or industry that has been established and other countries in recent times that are more competitive in terms than other foreign companies and businesses that do so during an economic period of time when it requires more attention for their own growth for every sector to gain in order to maintain a greater level of profitability and to increase the quality offered to them in a way’s which are more important than any other certainly comparable with other industries that are the same as those in ourselves as well as the rest is a good idea for example if they have more important things that we have more information about their products or services. We can allow many people who have been able to provide more important items to make sure they can help us with this is what I think is providing more than ever depends upon our customers value for example the best way that is different than what we can provide for our clients to promote their own knowledge offers the most efficient customer satisfaction for everyone in a market where they can get their hands on a good price for their product or services forwardly to better understand their needs for their suppliers going through a different way to deliver a better price for them and their customers

They are very kind with helping you get to where you need to be (if you can only afford so much, they will try to make it happen for you in an affordable way). I appreciate that. My biggest problem is the timing. I can be on the phone or chat with them for well over 45 mins to an hour and they try my patience. I was at the hospital once because of a bad situation and they kept asking how my day was and wanting to chitchat (after I told them my situation) instead of looking into my concern. It was so inappropriate and frustrating. I’m by no means a rude person on the phone because I have been on their end and you appreciate any little bit of kindness you can get. But i was getting very short with them (sadly, these were different calls/sessions). Also, I told them I specifically needed my bill to be at “$___” price and it was after trying to get me to add phones to my internet (which would have doubled the whole bill at the end) and firmly telling them to stay on track that they listened to me. I’m all for foreigners, but if it’s a job that takes you 45-60 mins for ONE simple call… maybe that job isn’t for you and it shows Xfinity isn’t keeping up with managing their customer service representatives. Please speak with them about LISTENING to your customers, getting to the points, moving quicker, and annunciation. As I said, you guys actually GET to where I need to be, but the time wasted to get there seems not worth it some days.

I’ve been an xfinity customer for a long time. Almost 2 decades. I enjoy the service and the offerings are pretty great. However, managing from the app is atrocious. You want to shop for a new device? Good luck finding where to do that from the app. And once you do, good luck remembering where it is. I feel like I’m in the Winchester Mystery House of apps. I need a map and ledger to remember how to get anywhere remotely useful. Also, why does the external linking not just open to your whole account in an external browser tab? It just sends you to fractioned pages that don’t allow you to click through to anything - or if there is a way, it’s not obvious and it’s about 6 clicks away at minimum. Also, what is the deal with customer support right now? I feel like I’m going crazy. They sound uncanny. There’s no clicking, no breaths, strange pausing, mispronouncing the same word in the same context 3 different ways, and completely void of human emotion. Is it a translation software that runs through an AI or is it just an AI that they’ve set up to sound human? Either way, it’s firmly in the uncanny valley and I feel like I’m gonna see one of those demon creatures from the tv show “From” at the foot of my bed after talking to them. And the chat…3 different chat agents told me something that was verifiably false simply by looking at the website and that was after I reworded my inquiry over and over again for 45 minutes. One of them told me you don’t sell or trade in smart watches. Like come on.