Smart Home Manager

I guess after years and years of terrible service from other companies, I never really expect much in the way of customer service or features and benefits. Usually just a high cost hassle. However, I have to say that this app is incredible. I’m genuinely impressed and the team that designed this should be proud of their work. There are so many useful tools included, most of which in the past with other companies, I had to use multiple websites or various other methods which could be annoyingly cumbersome. This app has everything I need in one place. The layout is super easy to understand and is visually appealing. It would probably be very beneficial to customers who aren’t too tech savvy. I’m kind of a technical guy and like to tinker with things, but you don’t have to be to be able to use this app easily. The service has been great so far as well. I hope this helps you and have a wonderful day!

This is more of a suggestion, rather than a review; However, the review comes along with it. I just switched from Xfinity 1G to AT&T fiber 1000. I didn’t have any problems with Xfinity, but the internet installer at my new apartment suggested the switch because AT&T was a much faster internet option. It is, for the most part. My biggest issue is the lack of control I have over my devices and the fact that I have to pay extra for Active Armor. Xfinity had very similar security included with the plan, minus the website control options. The best part about Xfinity was the control I had over my network through the app. The ability to limit internet use (pause) on devices until I chose to unpause -not limited to 24 hours-, removing unwanted devices from my network while they were connected, creating profiles and choosing what devices are paused individually instead of pausing the entire profile, and the amount of information that is collected when a new device is added to the network is almost immeasurable. I have 3 devices currently on my network that just say “unknown device” no other type of information. It is extremely frustrating how limited everything is on this app, and I am not sure a slightly faster internet speed is worth a $10 difference in price. My suggestion would be to look at Xfinity’s platform and incorporate similar features to allow for a more user focused interface and service.

I could say SO much about AT&T (like how about all that stolen customer data we all just found about!) but I’ll try to keep these comments to just the app. For a while there was an annoying pop-up in the app for setting your shortcuts but someone came to their senses and stopped that. Also, I’ve repeatedly tried to update the Location field in the app which says my Gateway is in the attic, which is wrong, but it always reverts back to that and doesn’t retain what I set it to. Like many others have recently mentioned, I went through about two weeks with the app saying my network was offline when it really wasn’t. I ultimately ended up on the phone with customer service and after checking/doing all the things that I told them I’d already done, the rep said he was sending me the newest Gateway as mine was much older. While I don’t really think it was a Gateway problem but instead a problem in their system, once I had the new one set up, the app once again showed my network online. However, it still doesn’t accurately show all my devices that are connected to it no matter how many times I refresh. If I go to the advanced settings on the web, I can clearly see everything but even after clearing the device list there and rescanning, there’s still no change to what I see in the app. So, I still think there’s an issue somewhere in AT&T’s system and until that’s addressed, I can’t use the app to properly manage everything on my network. Specs: iPhone 15 plus, iOS 17.4.1, and yes, I’m using the latest version of the app.