Parking.com - Find Parking Now

My husband recently underwent cardiac surgery at Mount Sinai Hospital. The location of the garage and the employees there were also helpful. They helped me negotiate paying for and getting my ticket and advising me the best level to park on; I was very lucky there were many spaces available.I parked on the top level in the daylight and the elevator was clean and quick. Being a woman traveling in the city alone, I feel very safe there. I would recommend the lot on E. 99th St. to anyone who needs to park in that neighborhood.

User interface is a janky mess. Among other things, if offers suggested bookings for nearby events that may or may not coincide with when you actually want to book a space, and if you click one it will automatically adjust the date and time you have input without notifying you that it has done so. In some cases, these “events” may be the only offered option to book a space, so if you don’t double check everything very carefully and are new to the app, it’s very easy to wind up with a useless booking—what looks like a helpful suggestion of “things you can do in the area the day you’re booking for” might actually be “the thing you must be doing, TONIGHT.” First time using the app I tried to book a spot for the next day, and it changed the date and time I had input to a session that was already in progress (the session actually started two hours BEFORE I made the booking, so even if I wanted the space for that night, it would have been a waste of money). By the time I noticed the change, I had already hit confirm. This left me with a useless, uncancellable booking. Customer support never responded. Waste of time, waste of money.

I clicked on email support and send them a list of issues, in the app there was no confirmation if the email was sent or not, I was simply diverted to the previous page. I copied what I wrote since the email support form was also buggy so I can send the bugs as a review. Hopefully someone sees this and can fix. The app used in Atlanta previous by the city for parking was significantly better. Not sure they changed it :(! Here is what my original email said: has anyone in your company used this app??? probably has the most bugs that I have seen in a parking app. even this email support form in the app has is buggy. the name field is setup as an email field. the comment field where I am trying this, doesn’t have a wrap text setting enabled. yesterday I was trying to pay for parking but ultimately gave up on paying. when going through the steps, I entered the wrong credit card number. I got an error when I hit submit, then I realized, there is no way to change the payment method or enter a new credit card.. tried everything possible but didn’t help. also, it’s a mobile app, who in this day and age is asking to enter credit card details !! have you heard of Apple Pay? google it. also I signed up for the account but there is no way to save my car on the profile. do I have to enter my car license plate each time?? the field to car license plate is less than 5% of the entire screen and is hard to find.. someone sensible needs to spend 4 hours on this app and fix it.. since I live in Atlanta and you guys have take over the parking payments so I am stuck now..