Healthy Benefits+ (Classic)

You can not use the card in Walmart stores at all, you must do a phone order or a mail order. Tried to order by phone first using the catalog sent with card after activating the card , operator could not find catalog number from the computer data base, gave up. Tried a second time by phone, catalog number were not in data base or out of stock, gave up. Tried mail order, order 6 items , received one item, now the app shows a balance $5.14, but no details about the order. So I do not know if there more items coming or not. Received a letter from Walmart, system overwhelmed . Something is wrong with all the 5 star ratings. This app is no use , it only shows balances, not items order or shipped. The app may show a balance, but there may be back ordered item that have not been shipped. April 2020, nothing has improved, Walmart still can not handle the business. Placed a mail order April 1st, I know we are in trying times, but I do not know if they received the order, the app is of no use, it will only show a balance, the app will never gave a brake down of items to be shipped or back order. Update: April 13, 2020, Received a conformation email from Walmart showing all item ordered( but one ) and the shipping dates, order coming in 4 separate packages over a period of 2 weeks. One item I ordered not showing up at all.

I think the idea of this app is great and meant to be helpful. My parents are HB users and both of them and myself (a millennial) have found it is very difficult and very deceiving to find out which items are ACTUALLY eligible. The shop online option gives you a 25+ page list under the healthy benefits category that makes it looks like the search results populate only eligible items you can purchase through your HB card. (SN: it’s also very easy to stray away from this list. One minute you think you’re searching in healthy benefits category , the next you are populating results for the entire Walmart website.) This is confusion and one reason my parents had me help them initially besides the app itself also being confusing as well. However after going through the full HB list and adding items to cart only a good 20% of items actually deem eligible once you indeed try to checkout. Why put people through all that work just to be SCAMMED at the end!? It’s ridiculous! It’s frustrating for myself so I know it has to be twice as confusing for the people it’s actually intended for. EX: I tried purchasing a heating pad and Flonase for my dad, which both items clearly show up on the list. But by the time I go to checkout it tries to say items aren’t eligible and to use my dads credit card. Uhhh no!!! I’ve tried in store as well and pretty much same results. They didn’t initially have these problems. over the years it has got much harder. I think they do it on purpose 👊🏾

Changing the number of people (1) allowed now on one email account is ridiculous as we have the same now on all other accounts like insurance and health / hospital accounts! (2)! Also since I have placed orders directly with health benefits before in this year why doesn’t it have my records attached with out membership numbers? Absolutely crazy!!! Also using off shore people for customer care matters when 98# of your members are old with hearing problems is another crazy and hurtful matter to seniors. You must be aware that these customer care people do all they can not hanging up after talking so we can’t give them low scores on our feelings after talking with them! 10 times last year they refused to hang up !We have a daughter in the same customer care phone field and it makes me more aware of customer care people’s feelings and dealings with customers! I’m Always friendly and Courteous ! If this situation doesn’t change for the better this year we ei be looking for a Medicare company that uses American People without Asian customer care sorbet can understand better American language. Their use of the military alphabet with their accents isn’t on many cases understandable for hearing impaired persons! Accents of all types is in Most cases not understood, period!