Verizon Protect

I initiated Verizon Protect and found all my information was on the dark web. So, I wiped my device, I changed banks and bank account, created a pad system that will make it easier to recall passwords, but leave them sophisticated and very hard to guess. I immediately locked my device down upon installation. Then I remembered I needed to call and change my cell phone number too. Because that is linked to a lot of public information. So when I did, the Verizon protect app reset, and my VPN turned off. So I was trying to login and having trouble and Verizon Protect basically told me it didn’t recognize my new number when I typed it in. I called the coaching staff, and I said I’m just gonna delete this app and reinstall it. we installed it and it started fresh and I was able to lock my system down. I keep it the VPN on 100% of the time.

I added VZ TOTAL PROTECT with the purchase of a new IPhone 13 Pro Max. I had this protection on my old IPhone 7 with no problems with the services. With my new IPhone, I cannot activate ITP. This service is supposed to be supported on my new phone per the Digital Protect app and other resources. I contacted VZ and went thru several tech support reps who couldn’t help. I was given a phone no. by one tech which got me to McAfee who provides the actual service. McAfee said they could not help me since they are only a partner with VZ on different databases and referred me back to VZ and ask for McAfee Tech Support within VZ. I called VZ again and had to go thru the entire explanation of my issue again with VZ tech support. It was finally escalated to a Tier 2 support coach who couldn’t figure out the problem and she finally brought a McAfee support rep in on a conference call. I went through all the instructions provided by the McAfee tech but he couldn’t fix my problem either. This was on a Thursday. He advised he was going to investigate and fix the problem that evening and call me back Friday morning, the next day to confirm the service. This conference call was over two weeks ago, I never received call back and still do not have ITP but still paying for it. Too many people involved that don’t know what they’re doing and don’t return calls. I have to keep Digital Secure as I need the WiFi protection on the phone but not getting what I’m paying for every month. Very dissatisfied.

This app truly bought comfort to my life and when I type this I hope someone at least looks at this cause this is my honest review . I was hacked or something happened with my info & I needed help immediately. I called Verizon (my phone company) and they offered me things I never heard of before . I was scared at first but I went with the plan (mobile protect) . I’m sorry to all the representatives that I’ve came across with maybe bad attitudes because of my frustration but this is the first time you guys asked me for a review on this so I’m giving one . Thank you guys for this service cause it helped me out maybe not completely but far enough to push comfort back in me again. Thank you Verizon , from your loyal but late paying customer , Michael .