Happiest Baby, makers of SNOO

Beyond the disappointing decision to turn to subscriptions, the app itself lacks detail, testing, and offers no customer support for what is now a paid product. For instance, attention to detail: realistically most parents will be entering log data one handed while juggling a baby. Yet logging anything requires stretching across the screen. Make it easy to use one handed! It would be great to double tap the log to zoom in, edit without clicking into five things, and more. Testing: I frequently run into confusing sleep logging with overlapping sessions and I really don’t think they adequately tested this user flow. Customer support: data didn’t load for a full day. Another time the app update removes the diaper button temporaruly. I cannot submit a customer ticket without five pieces of product data, yet I am a paying customer. Three stars because the log is pretty straightforward and does the job. The Snoo control works as expected too. This app saves us from having to use an additional app to log data. I’m grateful I don’t need to tinker with Snoo settings because I fear I would find it confusing too.

We are on our second time Snoo and the app user experience has only declined over the past 4 years since our first. We have bought both Snoos used for half price and resold after - I recommend this as the Snoo is far overpriced for how little customization is offered by this app. There is no way to use the Snoo effectively without this app which continues to decline. The physical product is great but this app alone makes the asking price too high. The most recent app update removed the ability to double tap to zoom into sleep details. Instead they added the ability to track feeds and diapers which is unintuitive and unnecessary. Many better apps like Huckleberry track those things much better, I just need the Snoo to tell me about time in bassinet and levels etc. which is almost impossible to find now. The app has to be manually opened each time to lock the Snoo from automatically turning up levels which should be available as an option but is not. Instead they send me notifications recommending I allow the Snoo to increase speed!! I want to be in charge of how I use the Snoo but it is very difficult to customize. In 4 years the app has added no improvements or increased customization and only become more convoluted and frequently disconnects from the Snoo itself. I wish the app could be as sleek as the physical product and provide me with easy customization of sound levels and motion limits if I want them.

Everyone knows that Snoo bassinets are extremely expensive. We opted out of the investment for our first child and now with our second decided to try it when a friend offered their’s 2nd-hand for a steep discount. While the features of the bassinet have been useful, I was uncomfortable with using constant motion for my infant and decided to use the “weaning mode” exclusively from the beginning so that I only used the motion when he really needed it. This has worked wonderfully for our family and little one and makes me more at ease about using a snoo to begin with. All was perfect until the recent update to the Happiest Baby app and the subscription gating of this weaning feature among others. I can understand where deeper insights might be blocked behind a pay wall, but it seems nothing less than crooked to hide the products weaning feature behind a monthly subscription. So parents have to literally pay you money to quit your product or use it in a “lite” way?? Especially for those of us who already invested in the product and were actively using these features before the update. It’s one thing if new customer choose not to buy a snoo because of all this paid feature-gating, but we didn’t sign up for this. Shame on you, Happiest Baby for slapping another monthly subscription on moms of infants who already spent hundreds if not $1,00+ to use your product. Maybe rethink which features are truly “premium” and consider if it’s worth it to you to continue financially squeezing new parents for all their worth.