CollX: Sports Card Scanner

Collx the app, collx as a team and as a company, even saying Collx as a community, it is all, we are all, the best thing that is happening in the hobby. I have done so much on the app and learned so much. I met a lot of great people. I’ve sold many many cards. Some were extremely valuable. I’ve been with collx for about 6-7 months and even though I was invited at month 3 to join the ambassadors program I held back after reading the requirements for joining because I didn’t meet them all. Now I do, but i have another issue. My iPhone broke and I had no insurance on it and now I have an older model. One that cannot be sofware updated past a certain amount. And this new update for the app requires the iOS to be further updated than my phone allows. Very very discouraged. It would have probably been a little bit better if you guys had said something like this was coming. So users who are at this point locked out of the app and can’t even access the funds available to go buy another phone, one that works with the new app version, would have been nice to receive a heads up.

I don’t do any buying or selling, just use the app to catalog my player and vintage collections so when I go to card shows I know what I already own. It works great for that but I have a few issues. One is that the app constantly incorrectly identifies cards. I get that modern cards have a crazy amount of variations, but I can scan a base card and it thinks it’s a rare variant, which then makes cataloging take much longer when I have to manually change almost every card I scan. I especially find it frustrating when scanning vintage baseball cards. For example I scanned a 1959 Topps Willie Mays, front and back of card, and the app thought it was a reprint from 1994. This happens very regularly and I’m not sure why. The next issue I came across was that I wanted to retake some of my photos with better lighting. I hit edit on a card and chose retake photos and updated them. Did this on a bunch of cards and then came to find all the old photos were back. Kept trying to replace again and taking yet again new photos, and same thing happened. Only thing to solve the issue was to delete the card from my collection and add it fresh again, but because of the above issue with the app not choosing the right card, I have to manually correct it. This becomes extremely frustrating cause the app is great in concept but several issues keep it from being a go to and I will need to rethink subscribing to the pro tier until these issues can be ironed out.

***update 6 months later. I’ve sold a significant amount of cards after they fixed some of the bugs. I’ve been trying to withdraw my money to pay some bills. I was informed my tax info was missing since it’s an amount that puts me above taxable income (which is fine). I already updated my info and still unable to withdraw the money. Support won’t say how long until a fix and refuses to refund me for fees pertaining to the sales of the withdrawal amount or past/future CollX credits. Unfortunately support has caused me to drop my previous rating down to 1 star. They’re keeping my money and have no way to manually complete the transaction. Horrible service! **Update weeks later. Still multiple bugs and even worse service. Won’t refund portions of my subscription even though the app isn’t working as advertised. I’ll be escalating with Apple.** I’ve had this app for about 3 months now and use it daily to organize and sell my collection. This app has so many bugs and there is no urgency to fix them. Entire parts of my collection were missing for a week. It’s only been partially fixed. Checklists won’t populate. When I ask for a credit for my monthly fee they completely ignore it and just talk about the wonderful features of their app. Pro support doesn’t do anything but tell you to contact an email address that you’ll need to wait a couple days to hear back from. Don’t think I’ll be renewing my subscription next year.