1-800 Contacts

I usually call to order my contacts because this company has WONDERFUL customer service agents on the line that you never have to wait longer than 47 seconds to speak to and they are super friendly, answer all of your questions, very knowledgeable and helpful in providing you with the best offer and all available options and never pressure you one way or the other in buying products you’re not interested in (many companies try to upsell and make you feel guilty when you decline the offers), but I decided to order my contacts via the app this time! As predicted, everything on the app is user friendly— you can just take a picture of your prescription, enter your mailing info, and with just one click they’re ready to process your order and ship it out to you! I cannot say enough nice things about this company. My entire family orders contacts from them— very reliable and superb customer service!!!

If you order from here be prepared to be bombarded with telephone calls, emails and texts, whether you unsubscribe or not. Not only that but use multiple searches/engines to find better prices for their products because they change prices depending on how you look for something before getting to their site. I found the same contacts with over a $20 price difference per box (all from 1800contacts, exact same contacts) depending on how I looked it up online. I brought this up when I was given a survey about my order. I stated that it an inconvenience to feel like the prices were inconsistent and something that made me weary that I was not dealing with a company I could fully trust. I was honest thinking the feedback could be helpful or at worst, ignored. Apparently I was wrong. I was sent back a passive aggressive email from customer service (that I personally never reached out to or needed a response from the survey) with a condescending undertone in reply that -I got the best deal and a coupon I used shouldn’t have worked for me in the first place so I was basically somehow in the wrong and I was untrustworthy not them. Why would a coupon go through if it wasn’t supposed to? Really, 1800contacts? I will never give money to a company that could not possibly care less about their customers other than getting a sale and go out of their way to have to be “right”. I had to block them because the calls and messages wouldn’t stop after I unsubscribed from everything. I will never use their business again and would double check what your getting and for how much if you choose to use them.

Years ago, when a lot of the positive reviews were written, they were great. I always had a high opinion of 1-800-contacts. Today that has all changed. I’m having the hardest time placing an order for contacts. Maybe it’s weird that I have two different prescriptions, one for extended wear clear contacts, and one for prescription colored contacts. They keep putting my order “on hold” and prompting me to take an express exam through then for $20. I don’t need it because my Rx was renewed last week. When I contacted them via text, they quickly assumed I was stupid and ordered the wrong contacts. I told them, no, that I actually had two prescriptions, then they said they had the paper but would verify no matter what ( ok, fine) but it was as if I was lying, even though I literally uploaded the thing three times. Very short w me and canceled the order per my request because I felt like they’d leave it languishing forever. My initial order worked just fine for whatever reason. I wonder if they think I’m lying since I was in a free trial with the colors when I ordered the extended wear. I don’t know. But they definitely treated me like they thought I was dumb.