OTC Health Solutions

I'm so grateful for the new items that are covered. I haven't even looked at the entire updated benefits catalog, because I found so many things I needed that weren't available before. This month, I'm in even worse shape than I normally am, and I just ran out of shampoo, my son needed his shampoo and body wash (which actually his favorite scent), we were down to one bottle of softsoap in the kitchen that we shared surg the 2 bathrooms..... My son just asked me for particular band aids we just ran out of. You get the jest. I have been praying for God to make a way in multiple aspects of my life, and although it's just HBA and First Aid products that equate to $50.... It is a few of those pebbles that broke off of the boulders I've been carrying for over a decade, and it's a few elephant's toes lifted from my chest, so....I can relax my shoulders a little and breathe a little deeper. I thank God for these little victories, for the help received from Sunshine/CVS, and for the ease of being able to browse a catalog, order products my family is in dire need of, and have it shipped to my home, or wherever I may be visiting. I know this is long for a review, but if I could show you my prayer request book, you would see that I've been praying so hard for me Him to ease my mind, quiet my mind, to give me guidance on my future and on how I can ease my financial burdens. That was last night. I woke up today and came to the app to place an order. Every single thing that I ran out of and needed...... It was added. Thanks for collaborating with insurances under the umbrella of Medicaid, to help families with easing their burdens. $50 is a true gift to an unemployed single mother with chronic health issues, without a vehicle

We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

Your development team just recently rolled out a bug fix and minor improvement to the regular CVS app and when I used it on Sunday, 29 March, the app did not work correctly as it did not allow me to click the blue + on a coupon to turn it to a green checkmark and when I did that, it just kept telling me the problem was CVS’. Along with that improvement and bug fixes there were two additional apps that I’ve never heard of so when I updated my regular CVS app that I always use it automatically downloaded onto my phone, the CVS over-the-counter or CVS OTC health app and another one that’s green the CVS essentials or something like. So today, Tuesday, March 31, I opened up the app for CVS over-the-counter Health and I started to create my account and when I got to where it asks for the insurance member ID, I entered my nine digit member ID and then there’s a and then I have two zeros. However, your app tells me that I must have a 10 digit member ID number as my medical insurance member ID. United healthcare insurance does not have 10 digits. They have nine digits and then a-and then two digits after that. I’m not able to use the CVS OTC health app until that field is updated to allow for nine digits or up to 15 digits. Would you please have your product development team quickly fixes issue so I’m able to use it tonight? And if not tonight, maybe it’s on the next Sprint agenda, with your company. Thank you.