Uber Eats: Food & Groceries

I don’t really right reviews, but Uber eats charged me a whole order for canceling my order right away, I placed the order and didn’t realize I had my Work address in there, I tried to find anything I said change address up there there was nothing, so I clicked on help and the only thing that came up was cancel, so I clicked on it, so I can put my home address in there, then I got an email saying I was charged the whole order for canceling, and the restaurant charged me for it, so I contacted the restaurant, and they said they never charged me for anything, they said they never even made the order, they said Uber charged me, Uber said once the merchant accepts the order they charge you, and you can’t get a refund, I canceled that order immediately, I’m not gonna have the food delivered to my job when I’m at home it defeats the purpose, so they stole my money, so I don’t have my money back and I don’t have the food I ordered, every time you request to speak to a manager or supervisor nobody somebody’s always gonna call you back. I’ve been waiting two hours for a manager to call me back. You charge extra for the food. More than a restaurant you’ll charge delivery fees, and tips, then you’ll charge a whole order for cancellation it’s outrageous, for that mess in trouble I might as well go and get my own food, or go through DoorDash that gives you an option to change your address Uber eats don’t have to worry about me ever again.

Due to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most.

So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.