Lyft Driver

I received two ride requests in one week, and in one case, after I arrived at the location 8 minutes later, the passenger canceled the ride by messaging in the app, saying, “I no longer need it, I want to cancel.” I waited at the location for more than 10 minutes, but the ride was not actually canceled. I had no option to cancel either, because you can’t cancel before the call is made. When I tried to call the passenger, I kept hearing a repeated voicemail message that said, “This is Lyft, and you are in driving mode. This call cannot be connected.” I tried several times, but kept hearing the same message, and there was no other option. Eventually, I had to pull the pickup and cancel again. As a result, my account was suspended. There is no customer service phone number available to resolve issues. When I tried to report the problem, the app asks for the specific ride, but the ride I had canceled does not show in the ride history. I don’t know what to do. This is a full-time job for me, and I’m being faced with these issues. I rate this app zero stars because there is no direct contact option when these problems arise. It feels like a scam where you are being taken advantage of, with no way to reach out for help. In the second case, I received a ride request, and when I arrived at the pickup location, I messaged the passenger that I was waiting. They responded, saying, “I did not order a Lyft, you have the wrong number.” I encountered the same issue again.

As a recent Lyft driver, your driver app could use some updates on the dashboard: Today I had 7 trips and 6 of those trips every were the wrong navigation directions. I would turn when the Navigation advised & then the app would update & re-route to a different direction in the middle of driving to the destination. Yes, I did looked in the App Store to make sure the app was updated. However, this is unacceptable having this many wrong directions on this many trips. One trip the navigation wanted me to turn over the top of a median and the rider witnessed the app showing me the GPS. Direction. Your dashboard could use some helpful updates for drivers. Examples: An icon that references a coffee cup or man/woman restroom so that you don’t have to “Go Offline” but to pause for a short time. This allows the app to momentarily pause for a possible snack or restroom break. Additionally, on your dashboard, you could include a traffic cone icon and when selected it would come up with other icon choices, such as accident, traffic, wrong direction, road closed, speed enforcement, would definitely help out the drivers. Also, when connecting with CarPlay, it would be beneficial on the GPS if it would include stop signs and traffic lights because some of the roads are hidden and you can’t see them so therefore you bypass them and have to go around the block. Please consider these updates/changes! Thank!

I have a full-time job and only do Lyft part time, but I have made an absolute killing in the little amount of time I have available to drive each week. From the time I cut the app on til the time I cut it off, I am absolutely going the entire time. It’s fun too getting to explore around your city as you give a ride to people enjoying a night on the town, or helping someone out in a dire situation such as their car breaking down and needing a ride into work, and if the feeling knowing you helped someone out isn’t rewarding enough, Lyft offers actual rewards for such things as taking a certain amount of rides on high volume days such as holidays, or you can earn perks by taking fares in bonus times (usually the weekend) and earn points to get to platinum status where you get free roadside assistance or free tax-filing for 1099 self-employment, and even being part-time it was easy to get to platinum status. You can even rent a car if you don’t have one for very reasonable weekly rates and it’s mainly all hybrids so your dollar will stretch when having to fill it up, and they even have plans where for a little extra you can have personal miles so you can get where you need to go. Lyft is seriously the best side-gig that anyone can have, and from what I can tell, if need be, it could be a full-time gig. If you work any job that pays less than $10 an hour, you should just quit, sign up for Lyft, and even if you rented a car from Lyft, you would probably still make way more than what you’re making now.