Cameo - Personal celeb videos

I was crossing my fingers that Cameo would help “deliver” as this was my first time to use Cameo and my video request was part of a gift for a milestone birthday for my husband. 🤞🤞 Both Cameo and celebrity Charlie Berens did not disappoint! Thank you so much to both—you really made my husband’s day!!! Thank you, as well, Cameo for partnering with VidDay so I was able to include Mr. Berens’ video greeting as part of a larger compilation of birthday greetings from family and friends! Cameo’s instructions and FAQs were very helpful on what to expect through the whole process of requesting the celebrity video greeting and payment. The only thing I would ask to improve on is the email message sent to the video requestor/receiver announcing that his/her video is completed: it would really be helpful (especially for not-so-super techie people like me) for Cameo to include a link that directs the person to the celebrity reviews so the celebrity giving the shout out also gets a shout out. Thanks again so much!

As of the date of this review, when you purchase a request, Cameo’s confirmation email states that “a hold” will be placed on the funds and released if the creator is unable to fulfill the request. This was not the case as our request for a birthday greeting was expired, unfulfilled. After a couple of days I checked our method of payment to see that we had been charged for the full amount, and that instead of a refund, credits were added to our cameo account. I emailed their help to ask what the process is for a refund. We were told that to follow a step by step process to find the place in the app to click “request a refund” there is no such link or button. I emailed back to repeat my issue and that I followed the steps. Then I was told I have to email Apple directly to request a refund. I feel like Cameo should make this process simpler for users/customers. 1) the cost for most customers isn’t a small fee, 2) Cameo claimed in writing on confirmation emails that a hold on the funds occurs in case the request is not fulfilled, then the funds are released 3) Now the customers who paid money but did not get what they paid for is having to submit a request to Apple and wait for a response. I don’t mind that the request wasn’t fulfilled by the content creators, I just wish the refund process was easier. (This is for requests that could not be fulfilled at all. There seems to be a process for people who are “unsatisfied” with the greeting that was fulfilled.)

So I purchased a couple DM messages and one video message. I literally spent a good hour scrolling trying to find the perfect cameo for my sisters birthday. You’re notified before purchasing that you’re not guaranteed a response. I went back to look at all these positive reviews of people saying this was legit. Well, I reached out to celebs with short response times and not many fans hoping it would help my chances of a response. Well, there’s been nothing. $100 down the drain for literally no responses. I think this app is a phenomenal idea. I love the concept and it really does make for a unique gift. But I think it’s wrong to allow celebs the option to just not respond and still get paid. I would be absolutely livid if I spent hundreds on a video message, and got nothing back. They should be held accountable. Turn off the DM and Video options if they are not fulfilling requests. I joined fan clubs where celebs haven’t posted in chat for a few weeks and yet they’re still given the option to accept requests. I know they have busy lives but don’t sign up to participate in an app if you’re not gonna actually commit to it. I suggest everyone read their terms of agreement. Lots of loop holes for them to legally dip out on a fan. I’m uninstalling this app. I hope things change because I’d absolutely pay for a shoutouts on here.