Norton 360 Security & VPN

If your phone is infected with a virus there’s a high chance that this will do nothing because it’s a app and it works on a sandbox just like every other Apple Store app. (Which is the reason why you can’t get a virus from the Apple Store because it won’t be on your device). So if you click a link and get a virus somehow or by jailbreaking your phone which is the easiest way to get a virus then this won’t protect you at all and you need to hard restart your device because that virus will be on your main device while this antivirus will be in its own sandbox unable to do anything. But it does prevent you from getting to the point where you do get a virus because it detects malicious websites, texts and stuff like that. And also Norton is a very reliable antivirus brand and is very well-known so they wouldn’t steal any of your information. So it can be still worth it but if you do get a plan make sure you get a plan for your computer and phone because it works best on computer.

Apparently on iPhone 16 at least, you cannot have Norton safe web turned on and use the auto connect features for the VPN. Even though I have my home Wi-Fi excluded from automatically turning on VPN when connecting to Wi-Fi, it continues to connect every few seconds, even if I turn it off. It turns on even if it’s turned off in the Norton app. After two support sessions the solution was to turn off Norton safe web completely. So we have two options. Remember to manually connect to VPN went on Wi-Fi is away from home., Or turn off Norton safe Web. We can’t have it all, yet. For context, I had this issue or a similar issue on the older Norton app and on the older iPhone. This is a new iPhone 16 Pro. I have followed all the instructions and I’ve cleared all the VPN profiles to delete the app and reinstalled. I’ve also tried the airplane mode trick. And a few other suggested. as far as them removing data from the personal data brokers, it’s impossible. I’ve used Norton LifeLock 360, Experian And others. After a while, it seems they just give up. The personal data continues to pop back up on the same sites. I would think they would realize this and change their claims and not charge for something like this. Because it obviously does not work. Even if one site gets shut down, the people who run those sites can spin up an unlimited number of new data broker sites.

It is impossible to find a way to chat with customer service for this app! And so many fake numbers are listed in a simple Google search, it makes me hesitant to call and fall victim to even more of hack than I have been noticing since I downloaded this app. My passwords keep saying they have been breached for the password passkeys app on iPhone. And some say they detect funny business while I’m trying to change them. This was never a problem until I downloaded and paid a lot of money for this app. The Identity Verification on the app stopped working after a couple of weeks and does not let my confirm my identity and sends me to a support link that does not provide support. Their customer service navigation just takes me to nonsense that does not related to direct contact with a customer service representative to assist me with my questions and security problems. Come to find out, they want you to pay even more money to be able to contact customer support! Please save yourself and do not download this app and use their services. Your data will be breached and your phone will start acting up just a couple of weeks after using it. The first couple of weeks I thought it was working until I noticed my lack of accessing the services I pay for and the continuous breached data as reported by my passwords in settings. I remembered Norton being the go to antivirus software protector and thought they could be trusted. I repeat, do not download this business here. You will regret it a month after you have paid for a year of service.