The Official Wyze App

I purchased these security cameras around the summer of 2020 and they were phenomenal until just a couple of months ago they only started to record 12-second videos or pay the subscription which isn't the most expensive for one camera but adding up all of the several cameras that I own it adds up to a good amount of cash annually. That’s not my biggest issue tho, The problems begin when I started the free trial for the more “PREMIUM” subscription to see if it was worth it and start paying for all of my cameras, but turns out that I can't even see the recordings from all of my cameras that have free trial added to them… on top of everything the notifications have a big delay and by the time it lets me know someone entered my driveway they’re already knocking on my door. So it kind of takes away the SECURITY part of it because by the time the app lets me know, someone more than likely already entered my house…. Also when viewing the cameras live there is a delay. We even checked with our wifi provider to make sure that all of these delays and issues didn’t have anything to do with the wifi. Our wifi provider replied and said that our wifi is running smoothly with no problems at all. All these things and several other issues are taken into consideration it makes me want to switch to another security camera company. One major thing that I will mention is the affordability of the cameras which is definitely a pro.

I am enjoying the app. I think it is reliable and mostly intuitive. You cannot change WiFi network on the fly but there is a work-around for that. I don’t like seeing all of the flash deals and sale offers that pop up sometimes. It had been fairly infrequent - I only recall one here or there - but over the past month I have had to click through five ads or offers. Doesn’t seem like a lot but I use my app from a security point-of-view which means I need to see what is happening _now_, not after I click through more offers. I also get bombarded with ads via email. Please reduce to 1 per month and go easy on your users. We can only consume so much stuff. I have doubled my ownership over the past month as well. It is merely a coincidence. I began shopping for more things because we had an incident. Personally, I think I am buying because of my need and not because I’m blasted with ads. Some may argue differently. Who really knows? I think this company might end up nickel-and-diming me to death because I just keep adding things to my service. They need to offer a retirement planner for us to use to see how much longer until we retire based on how much money I am spending with the company. If they could package it up somehow and slap a camera on it I’d buy it.

I’ve been a Wyze user since the beginning and I’m generally very favorably disposed towards the company. They make an amazing range of products that are well integrated and for the most part function as advertised. They are affordable and have good serviceability and capability. However the device software and the app sometimes can be quite buggy and unpredictable. There are often times when problems crop up and they don’t seem to have any rhyme or reason. They are also difficult to track down and correct. Unfortunately Wyze customer service has slipped quite a bit recently and doesn’t seem all that interested in fixing these problems quickly. I think much of this is because Wyze has grown very quickly and expanded its product line with great speed. This is typical for a lot of newer companies that end up focusing most of their efforts after they become successful on expanding their user base, generating a large volume of new products, and trying to integrate them at the same time. All this comes at the expense of customer service and reliability. This is an area that Wyze needs to work on and an area that they have become deficient in. Some of their competition is gaining on them due to increased reliability and functionality albeit at a slightly increase product cost. Sometimes this can be a worthwhile trade-off and I’m beginning to feel that in this case they need to start focusing more on keeping what they have working and not focus so much on making new stuff.