eufy

The news about doorbell thumbnail images being uploaded to eufy cloud was alarming… however people need to know that Eufy is on top of this and making sure customers are aware that 1. They have a choice about selecting thumbnails or not, and 2. Eufy is not trying to steal personal information . The thumbnails go to their cloud storage just long enough to send them to phone apps and then they are deleted. I researched all the major security cameras before I bought a eufy system 2 years ago. I chose eufy because I could store all the data locally. Cloud storage is optional. I even drowned my indoor blink camera in a bowl of water before discarding it (I hate that technology winds up in landfills but there you have it). I had trouble with one of my first cameras and eufy replaced it immediately. They even replaced the mounting hardware at no charge even though the issue was mine rather than theirs. Today I talked to customer service rep David R. And my total confidence in Eufy is restored. No hardware is ever going to be perfect in the age of cyber theft but I’m confident that Eufy will be a leader. By the way, their batteries are Anker products and I have confidence in Anker as well. Power surge protectors, portable battery chargers for cellphones and tablets, and long lasting security camera batteries. Well done.

I love all my Eufy security cams, I currently have 4 on my house that I am able to monitor most all areas except for private rooms inside and out of my home and it’s great to be able to check into my dog at home and the backyard or front yard for packages or just to feel more secure knowing my home is safe. Having said that the only issue that I would love to see an option for is a very simple user interface correction or bare minimum toggle option to go in and select ALL recordings to delete them or do whatever other tasks one might do. It is a tedious and annoying task to go through each day individually, hit select all, hit delete then have to wait two seconds for the pop up at the top screen to clear so I can click back another day to eventually clear all data when I want to. I understand videos after so many months gets deleted but also having 99+ on all of my cameras is a bit of a pet peeve of mine and it feels nice to occasionally go into the app and just delete everything saved on the drives. Please Eufy talk to your app devs and see if this small update can be done because it’s the easiest functionality to add for them and would make tons of peoples small amount of OCD love Eufy that much more. You can have the best hardware in the world but if your user interface to work it has annoyances left and right then the overall product looses users. Overall Eufy gets 8/10 so far though and I’d recommend it to anyone!

The door lock itself is wonderful. Love the bright, illuminated keypad when you press any key. LOVE the fingerprint lock/unlock (works flawlessly for me). Very easy to use. The app is another story. It is very slow to respond when I arrive home. When I first open it up, it shows the door lock as being unlocked (it isn’t) and it takes several seconds for it to update itself and show the locked status. Several times, it’s hung on me in that “in-between” time and I’ve had to force close the app before it finds its brain again and shows the correct status. Tonight, two force closes did not solve the issue and I had to unlock the door using my fingerprint or keypad. I find the “slide down” to lock/unlock inconvenient. Why can’t it be a button I simply tap - red for locked/green for unlocked? I’d also like to see an Auto unlock feature based on proximity. In other words, give me an option so when I arrive home, the lock auto-unlocks the door without me having to use the app or keypad. I would also like to hear a different tone for locking and unlocking. Having that audible difference would be a better confirmation, in my opinion. Also - minor thing here, but quite annoying - the notification messages always use the full email address to identify who unlocked the door. You already have my name in the app account settings. Why not use it for the notification messages instead of my full email address? Thanks for listening. I hope some of these changes will make their way into future app updates.