Uber Eats Order Manager

I’m a Uber eats restaurant owner and I’ve had countless issues with this (both tablet and phone app). The tablet would be running in full effect and then at a certain time of the day it just pauses and say too many missed order. That happened for a whole week at the same time. Another issue is there’s no way other than calling support to report the customer saying they didn’t receive something (which most times they’re lying). Doordash is way more convenient in this case. Most times us business owners gets busy and can’t call or don’t realize until it’s too late.

We are a local small restaurant. Somehow less than a week after signing up with Uber eats someone was able to get into our merchant account and put in their banking information. There is no way on the app or on the merchant website to change this information. You must contact Uber for them to deal with it. We contacted them 4 days before Uber was supposed to pay us for our customer orders. Our case was never dealt with. They actually closed the case despite us responding to it. They then sent our money to the scammers bank account. We are now going on two weeks and they still have not addressed the issue. We have tried to just close down our store all together but of course we cannot do that on the app or website either and we have to again go through Uber customer service. We now have to manually shut down our store daily so our customers do not order with us through Uber eats because their money will ultimately be given to scammers. Its really disappointing how uber created their app to give their merchants as little control as possible and how they refuse to help when their is a major issue. It makes me wonder if they staff is behind the scams. Highly suggest any restaurant business owner avoid using Uber eats.

Me too I was scammed by some Veronica . She kept calling for weeks telling us to click on a link about compliant with the iPad. She got me because my iPad was really going off-line constantly and we were supposed to receive a replacement. She told me not to mention this conversation when we were reaching out to customer support in fact now that I call customer support my phone number is never recognize. I haven’t been paid in two months. Nobody is able to assist you. I don’t know how this people manage to have a job and not doing their job! Disgusting! shame on you Uber eats responsible party where are people we work for a living. Scam chain if you really have to not small business owners I hope this review will be even considered