GoTo

Go To has been a lifesaver for the dental practice! It’s not just easy to order and set up the sales team, onboard training team and ongoing support team is AMAZINGLY PATIENT because I am not very tech savvy at all! I was forced to change because of a family illness and had to work from another state. Due to necessity I was forced to make a change. I wish I did this a long time ago. It has been so easy to use so easy and accurate to track my phone calls and to go back to voice messages too. The fact that we were already using Lighthouse 360 so integrating the two software programs was seamless. It brought the practice to another level in patient service! I love it so much please use me as a reference for GoTo!

This is one of several apps I have to use for work and it is THE WORST app and website I have ever used in my life. My team constantly has problems with it, the UI looks horrible and is awful to use, 50% of the time only the app works, 50% of the time only the site works so we are always switching back and forth trying to make it work. Calls drop, half the time the audio doesn’t come through, the audio controls on the app are extremely limited and practically useless, sometimes the phone audio rings and sometimes it doesn’t, sometimes the call doesn’t even come through - we just receive a voicemail after the customer reported calling several times, no of which my team saw or heard come through. I have a brand new MacBook Pro, AirPods in great condition, and terrific wifi, and I do not experience these sorts of issues with any of the other app we use. It is truly the worst app I have ever used in my life. I think there are plenty of applications better than zoom, but I would pay money to use zoom over this. Unfortunately I have to use for my job. But if you have any in say in whether you use this app, I would highly recommend you choose literally anything else.

A number of members in our congregation have expressed gratitude for this app. We began utilizing this app during COVID restrictions and continued after the lifting of the restrictions. We have some members unable to attend the physical service (myself included) due to illness and/or disability; consequently, would miss the spiritual nourishment, if not for GoTo. I’m 70 years old and find the app very “user friendly.” That’s a ‘10’ rating for me! I do experience two glitches during use: 1. Sometimes when initiated, I have sound; other times, I have to switch over to the phone screen and press my speaker key—sound comes in—speaker light goes out. 2. My screen goes black, intermittently. This causes delay in my being able to respond in class, when attempting to use my mic. We use this app for Bible study also. Our IT team has been unable to provide a solution for these issues. However, these are minor interruptions and have not caused any major difficulties. Overall, I enjoy using the app. I gave the ‘4-star’ rating due to the issues listed above.