Rakuten Viber Messenger

UPDATE: I’ve been contacted by support, it seemed like they really care to fix the problem. With new update my Viber is working without any problems. I really hope that they will not have any problems like this in the future. So… because support contacted me within 24hours, because they tried and care to resolve problem I changed my review to 5 stars. I’ve been using this app over 6 years. I was even recommending it to all my family and friends. It is awesome, fast, never any problems with audio or video calls until the latest update. Since I updated it to the newest version it went down the hill. App start kicking me out, then it finally stopped doing that but then it start freezing. It froze for few minutes and then crash. I can’t do anything. I can’t back it up, I can’t report a problem, I can’t contact support… Nothing! I even tried removing the app and downloading it again. Even that didn’t help. It is so frustrating! I saw in the comments that I am not the only one with this problem. I really hope you will fix this problem soon.

I heard last time from my family in Ukraine about a month ago. Due to the current invasion situation they have a very limited access to the internet (it’s on and off), so I never know when we can get in touch with each other. Today I was expecting a call from them. Since it’s a very important call for me I made sure that my Wi-Fi was on , that I had proper internet speed, sound on, I didn’t have any “focus” or “ado not disturb” or “reject” or anything like that. My Viber was updated. I put my iPad right next to me on the table while I was working on my computer thinking that when it rings I would answer right away. I mean, nothing seemed to be a problem at all. Until I opened my iPad to check if there is anyone from my family online in Viber, when I instantly received a message that an hour ago I had a missed call from my family. I did not leave my iPad unattended not even for a second. It was lying on my table not even making a sound while my family hopelessly was trying to reach me in this time of war and hear my voice. It’s despicable. At the beginning, I thought that it might be because it was an international call. Then I ask my husband to call me on Viber. And guess what? Nothing. I’m holding my iPad with screen unlocked. My husband is calling me and literally nothing is happening. Once I open Viber app, it send notification: missed call from your husband. Like I’m an idiot who is having an iPad ringing and I don’t know how to answer it. If this persists, I’m deactivating my account and never go back to using it again, unless you fix you BUG!

I have been an avid user of the app for 7 years and it’s been great with the stickers and gifs that make messaging interesting. But I’ve had problems receiving and sending messages in the past month. I made sure I am using the latest version of the app and iOS software. So when that did the fix my problem, I opted to delete and reinstall the app since that seemed to fix the issue for some people. However, when I tried to restore my chat history, the app would crash after 1% and revert to my phone’s home screen. When I try opening the app, the restore screen would pop up and again crash after 1%. Granted I have about 28gb of chat history, but I have enough phone and iCloud storage that it shouldn’t be an issue. I reached out to the Viber support team, but after the quick initial response with their “solutions” and me answering “No, tried it, still crashing on me,” I haven’t heard back from them which has now been 5 days. I really hope that they are working on the issue and not just keeping me on a shelf of “to-work-on-later” issues. But until I receive a viable solution to the problem, the app will remain deleted for me since when (and if) the restore eventually chooses to work for me, I don’t want new messages to be erased.