NFL

This app used to be awesome but they did something during an update that completely ruined the Wifi Streaming capabilities on any of my iPhones or other mobile devices. Also, I could only use the Streaming service through my Roku TV up until about 2 weeks ago when they updated that app and ruined it too! I love all the other features of this app but most importantly I want to be able to STREAM! Please fix this. Another thing that bugs me is they used to have Xfinity as a provider (although it didn't work properly when they did) but then it disappeared. I've had to change cable companies just to get NFL Network. Thank God it's on Sling TV & FuboTV now. Either way, please, whatever you did to the app that makes it impossible to watch NFL Network through the app live, fix it!!! No matter if I'm using Dish, FuboTV or Sling, after I sign in it just goes right back to the login page telling me that I need to sign in to my provider to watch live. This is beyond annoying. On my Roku TV it stays on a loading screen forever even though I've deleted the app 5 times and reinstalled. Nothing makes a difference. I really want to be able to watch NFL Network on my iPhone again but I don't understand why that's not a priority to fix for your developers. This is a serious issue that's been going on for over a year and I read other reviews that say the same thing I'm saying. Fix the Streaming service please and you'll get 5 stars!

My son and I love the 49ers, but we live in Missouri, so we only get a handful of games that we can watch throughout the year. We used to go to a local restaurant to watch the games. That became almost as expensive as signing up for direct tv, so this year I signed up for game pass with all of my birthday money (thanks grandmas!). At the beginning of the season it worked great! I’d turn off my phone notifications during the game and once the game concluded we would fire up the app on our roku and we’d watch the game like it was live. Being able to fast forward the commercials made it as easy as watching a Netflix series. As the season progressed, the app began experiencing errors. We switched to our fire tv and then eventually bought the latest fire stick hoping the app would work properly. Nope. If we try to fast forward even five seconds, we find ourselves in the fourth quarter. It’s quite frustrating. Could someone improve the experience on the roku and the fire stick please? And while we’re at it, could we eliminate the highlight that automatically plays when the app opens. There is nothing worse than opening the app to watch a game you’ve waited three hours for only to see the game winning touchdown before you can even search for the game you were wanting to watch. We’ll probably buy it again next year as I will have several months to cool off, but right now I’m wondering why this doesn’t work more smoothly given the excellence with which the nfl does almost everything else.

Let me just say, when this app works like it is designed to, it is a thing a beauty. However, be cautious of other reviews stating that they have issues accessing NFL+ premium. Each week, the NFL app says that I need to subscribe to the annual or monthly plan for NFL+ premium when I already have. When the restore purchases button doesn’t work (it never does) you are stuck trying to contact customer service. This is where the real issue is that will drive you crazy. There is no live customer service that can help you. Your main options are a chat bot, virtual phone agent (basically a chat bot you talk to), and a form that can be filled out and reviewed by the customer service team. How in the world does a multi billion dollar company not have this simple issue fixed (I have read of others having similar issues in previous years) or not have a single live person who can help me with an issue that seems to happen every week I watch football. If you are getting the app for all other things like scores, replays, etc. it’s a great app. I would just be cautious if you are like me and enjoy the benefits that come with NFL+ premium because there is a good chance you won’t have access to it each it week if you paid for it. Save yourself the headache until they finally listen to customers and fix the app.