Postmates - Food Delivery

Honestly, I tend to put up with the constant incorrect orders and burnt food, but since postmates stopped reimbursing me for bad business I hate this service. The drivers are late and don’t read the instructions before hand. The original estimated time will be one thing and I’ll receive it HOURS later. That wouldn’t be an issue if they’d allow you to cancel the order, but they still figure it’s good business to charge you full price (and sometimes a cancellation fee) for THEIR drivers being late and me not being able to accept the food. I wish I could upload a picture from last experience. My food was so burnt that it was inedible. They told me it was against their policy to reimburse me, or even contact the restaurant for an unburnt item, which uber eats most definitely would have done. Sadly I now live too far to use their service because I definitely wouldn’t deal with Postmates otherwise. The time before that one of their drivers seemed to be under the influence and after an hour of circling my neighborhood “lost” she arrived crying and yelling at me saying that uber doesn’t pay her enough and calling me disrespectful because I asked that she call me after 30 minutes of being lost. I have screenshots of the texts she sent me before she arrived and after too. That was also something they did nothing about. This company is horrible with even worse customer service.

I’ve had several issues with Postmates. Two in the last week alone. A week ago I placed a order. The driver contacted me and told me the restaurant I ordered from had ran out of the item I had ordered. I asked him to cancel the order since I didn’t want anything else from this particular restaurant. He said he had canceled the order. I chose to order food from a different delivery service. After I ordered from a different delivery service, a different postmates driver showed up with the order I had canceled. I emailed customer service and after going round and round with them, they finally refunded my money. Thought maybe that was a isolated incident and I’d give them another chance. I did after all sign up for their unlimited service that costs $95 a year. . I place a order today. I got a notification that it was picked up and on the way. I got another notification saying my order had arrived. Went outside only to see the driver drive right past me. I used the tracker on the app. She drove all the way across town and almost back to the restaurant she started at. I finally got my food about 40 minutes after I had received the notification that my food had arrived. By the time my food arrived it was cold and not worth eating. Waste of money. I emailed customer service and explained what happened. Their response was less than helpful. I canceled my unlimited membership and will never use this app again. And like another reviewer had mention.. they place a hold on your payment method that stays there for about 3 days

BUYER BEWARE! Pray you never have any issues with your account or orders-the only form of communication you’ll receive is via email with an off-shore team that fails to address the issues or provide any resolutions! I’ve raved about Postmates and have been a loyal, frequent customer-and if it were up to me, I would NEVER use them again. Their app wasn’t working with my last order-it kept crashing. Not only did I end up having to call the restaurant to resolve the issues with my order, but I was also overcharged by Postmates (expected total was $30 less than what they ended up charging me!). But my biggest complaint wasn’t even that-it was the $83 charge I discovered on my bank account yesterday. During my last order when the app was crashing, I had attempted to sign up for a “FREE” trial of unlimited deliveries, but turns out they decided to skip the free trial and sign me up for the annual service. I have attempted to work with their customer service representatives (all via their terrible messaging service bc they refuse to speak with their customers) and have been told that there’s nothing they can do to rectify these issues for a loyal customer. Issues that were caused by their faulty application and by their deceitful, misrepresented “fees”. After reading other reviews on the App Store and on google, it appears I’m not alone in my experience with Postmates. I will continue to leave terrible reviews, encourage every single person possible to never use Postmates, and reach out to their awful service department until they refund my money for a service I will never use.