ROOT SPORTS Stream

when you hit the live button, it should adjust the stream to be truly live. however, and this is the only app that i have seen do this, when you hit the live button to update the stream, it backs the stream up by 1-2 seconds each time, very obviously. also, the apple TV app for the apple tv box is often multiple minutes behind actually being live, or at least it is behind the same stream in the iphone app. why is the stream not the same on both devices? it is important for a sports stream to be as up to date/live as possible. i’m so happy to be able to watch the mariners but this app is a bit clunky.

I paid for the app on 3/27 and received confirmation from Apple Pay for my payment. I logged into the app and the problems started. It said I didn’t have a paid subscription, so I immediately contacted customer service for assistance. They were quick with this initial response and directed me to several troubleshooting things to check. I did this and still had no access to the app. I sent another correspondence to customer support detailing my troubleshooting efforts and providing them with additional information they requested. Here’s where it got bad! They responded back that my ticket had been elevated to the next level and someone would reach out shortly. They did not. After 3 days of no response, I sent another message. I was again elevated to a higher level and told to wait for response. 7 days passed with no communication, I sent yet another message demanding a solution or refund. They then said my case was elevated to the refund department for review.. still in all this zero contact other than automated messages. Another 10 days passed..zero response.. they ignored 2 more messages from me. I started over from the beginning, explained the situation and demanded a refund… it’s been 4 days, no response. Boy do I miss having a real person to call. This is ridiculous, all I wanted to do was watch Mariners baseball :( , I will not be a future customer, period. BEWARE!!!

This app is just so incredibly difficult and choppy to use. It’s not user friendly in the slightest. The login/logout is tough, plus it always says I have too many screens on at once when I have quite literally only logged in ever from my phone and my tv. The quality of the picture is very low. It buffers about every 10 seconds and a lot of the time it will just jump you to a different part of the game with no ability to fast forward or rewind. Honestly since I’ve gotten this app, I’ve had to give up watching more games than I’ve been able to watch because the app just won’t work the way it’s supposed to. There’s nothing more frustrating than getting home from work. Making dinner, getting excited to watch the game, and just leave frustrated because an app you pay $20 dollars a month for has issues that make it unwatchable. I’d say this is happening every other day right now. I miss being able to watch my games! Unfortunately I have to go back to Fubo until they fix these issues. It’s more expensive, but atleast I know the app will work and I can actually watch the game. Please please please fix these issues that everyone is seeming to have. The idea is SO good and I’ve been waiting for this option for so long. But it just….doesn’t work.