RingCentral

My agency has tried many phone apps before. This is the first one with AI features. So far, it is amazing in my opinion. The app is steady and works well consistently. Previous apps were always flakey and had limited features. They would require many resets daily. However, Ring Central has many features, all fantastic and dependable. You can schedule availability times for each employee and calls/texts outside of those hours can either be transferred to other service representatives or automatically responded to with a message written by you. You can use text templates to save time when sending similar messages to many clients. AI will automatically take summarized notes of calls and save a perfect script of the call as well. These are just some of many great abilities of this app. 10/10 recommend!

I created a RingCentral account to host meetings for various events and people and wanted to try out a different platform than zoom. So I came across RingCentral and on the surface it seemed to be a great alternative to Zoom, and I became even more interested upon finding out that it was like a brother zoom-having all the same features and being “powered by zoom.” So I made an account, tried to start a meeting but was prompted to download RingCentrals “Meetings App.” So I did. Tried to log in and kept getting error message saying my account doesn’t exist; so I go back to the RingCentral app get into my settings and turn on the option to host meetings from the RingCentral app itself ultimately bypassing the need for the meetings app. Cool! So I host a meeting and I find that neither I nor my participants can send messages to each other. 🤦🏾‍♂️ So I open the web browser and navigate to the website thinking It has to do with my account settings. I try to login and again I get hit with the “No such account exist” message. So I try to create a new one and now they’re trying to charge me for a monthly or yearly membership when the membership was previously free. I check my email for confirmation and come to find out my account is owned by some website called Glip, not RingCentral and for some reason they aren’t integrated with the RingCentral app. Long story short. Don’t waste your time. Download: Whereby. Jitsi meet. Zoom or any other platform. Just don’t download this sham of a App

RC is forcing us to migrate to the new app, yet it doesn't have all the same BASIC functionality as the previous Phone app!! They added new features that, to me, might benefit larger companies, but took away the very simple NECESSARY features that I, as a sole proprietor, need to work quickly during my day. IT'S INSANE! I not only have too many message conversations going on with clients-- NONE OF WHOM I KNOW WHO I'M TEXTING WITH IN THE NEW APP since I can only see phone numbers-- and I can't see the name of whom I'm receiving message from, I can't initiate a message without going to the old Phone app or my Apple contacts to copy and paste their number, and there are no dedicated buttons to click to initiate a text message!! WTH?!? Also, trying to send out a fax is not much better-- you have to click on the "call" button (looks like a phone handset), then click on fax, then click on the compose fax button. On the Phone app-- it's a single click on the fax button. VERY TEDIOUS and honestly is wasting the little time I have during my work day. What Einstein designed this?? I have been a loyal Ring Central user for 10 years now, but this is a deal breaker for me. Either they prioritize these simple changes, first and foremost to ADD CONTACT SYNC WITH MAC, or they postpone the date when the Phone app will be eliminated. My contract is coming up soon and I have no issues moving to another service that will actually simplify my job, not make it more difficult. SIMPLY TERRIBLE, RING CENTRAL!