DoorDash: Food, Grocery, More

I’ve had several issues with this app. One is that my order was delivered continually to my neighbor even after putting very specific instructions saying where my house is located. Another is the drivers not following instructions. I had a delivery at 10 at night while my roommates were in bed. I put very specific instructions, in all caps, not to ring the doorbell. What happens? They ring the doorbell. At 10 at night. The final straw just happened today. I’ve ordered three different times from a specific restaurant. All three orders were canceled due to the store apparently being closed. The store wasn’t closed any of the three times. I either called or was called by the store and was told they were open and that my order had been made. My only assumption is the drivers just drove by rather than walked into the shopping center the restaurant is located in. I tried explaining this to the customer service representative but either she didn’t understand me or just didn’t want to deal with it. I even asked to speak to someone else and was ignored. I would think doordash would want to fix this as the money is coming out of their own pockets because I get refunded. Not to mention the amount of food that’s most definitely being wasted from others who have ordered from this store through DoorDash as well as the time and money wasted by their drivers (which is probably the drivers’ own doing though). It’s a shame and I’ll be going to another delivery service once my dashpass runs out.

I would’ve given a 5 star rating. I’ve had decent service. I had a driver drive across town to pick up my order. Then when he was on the way he didn’t drop it off. He drove past my address. He went to a gas station and sat for at least 5 minutes not moving. Then he went to another restaurant, delivered that order, then came and FINALLY deliver my order 42 minutes after he picked it up! I live about 6 minutes away from the said restaurant. I tried contacting DoorDash customer service chat. I had to google their contact info in order to get a hold of them. You can’t simply chat with an agent when your driver isn’t delivering. I asked the agent to cancel my order. She didn’t respond very promptly and used her generic verbiage. She didn’t actually do anything for me. I asked her to cancel my order since it was so late. She refused!!! I was going to go get it myself! I had another order earlier in the night cancel by the restaurant even though I had ordered it at least 45 minutes before the restaurant closed only for that restaurant to cancel it after they closed. Door Dash gave me a discount, which is the only reason they get a 2 star. I said whatever people make mistakes. I reordered just to have this mess happen right afterwords. So I have spent almost 2 hours to get a simple order from point A to point B. I started ordering about 8:15. I didn’t get it til 10:30, mostly cold or lukewarm at best. I’ve never had such a horrible, unnecessary issue happen with any delivery prior.

It’s crazy that they have so many great reviews. The convenience is great but the service gets worse and worse… and I pay for the dash pass! You would think customers subscribing to their monthly service would be priority but we aren’t. I repeatedly have items missing, or appearing to be half eaten… I’ll request a frape and end up with a sprite… and then I’ll make a complaint to DoorDash… they will say they’re sending it to a team and then the team deems that nothing can be done. It makes me feel like I’m being stolen from. They act like if you make too many complaints than you’re lying instead of the service being poor and restraunts making mistakes. Once a dasher “delivered” my order and took a photo, and then stole the entire bag… i literally have a camera out front and it took them 3 days and talking to 3 separate agents to issue my refund…I also have to constantly message them to have them assign a dasher lately? Every time I schedule an order ahead of time it’ll be atleast 20 minutes late outside of the window I requested… I’ve waited so long for them to assign a dasher before that the store closed!! It’s happened more than once… they tell you that orders are “arriving on time” but they adjust the arrival time the entire time you’re waiting for the order. Dashers don’t follow directions OFTEN. I’m over this service after about 4 years… I have to go back to grub hub or Uber eats or postmates… something!!