Stripe Dashboard

Complete joke, sign up, initial payment of $2900+ dollars from a customer….i sent a support message simply asking about availability of funds since as a business literally every single payment system we’ve used has funds available next day, even when new. Well with stripe it “7 days” on the initial payment, understandable maybe. Well that simple question prompted an email saying funds were on hold until my issue was resolved… my issue of wondering timing. I replied and was told ok, we’ll take that message as feedback and not an “issue”. Fast forward to day 6, the day before funds should be available…… another email, funds are on hold until my “issue is resolved”… the issue of asking about timing that was resolved a few days earlier. And wouldn’t you know it, zero reply or response to my email today. We’re going to see what happens at midnight on day 7. So far it’s proven to be a joke based off of how their customer service has been so far

I registered my business with stripe to do payment processing. We provided all legal documents and identification required. Everything was running smoothly until suddenly we got a notice that our business has been deemed “high risk” and our account will be closed and our funds frozen. What is our business? We are a hotel that uses stripe to process virtual payments. One of our guests disputed a charge. The guest also came and stayed at the hotel and paid in full after realizing that they had mistakenly disputed this charge. Despite providing all evidence to stripe, their response was they could not provide us details on what the reasons for cancelling the account were and furthermore would seize our funds. Now we have several hundred transactions being made, ONE was disputed and subsequently resolved as customer error. We have lost access to our account and funds. I don’t mind if they don’t want to provide their service to us but the manner is which this has happened has been extremely unprofessional and we never had a chance to speak to an actual person. All communication is via bots. Is this the future we can look forward to? A soul less entity that can at will seize your assets and damage your reputation without due cause? I’m taking legal action against this company but what a nightmare this has been. Anyone who has a hotel and uses stripe could suddenly fall under such a scam attack so be aware. I hope I can finally speak to a real person at stripe about this and resolve things amicably.

I’ve given everything they asked for in order to prove my legitimacy. Nothing is quick. Like 3-5 days in between responses even when I respond in seconds with what they claim to need. After 2 months had gone by I just got fed up and asked for my money I used as my first transaction, 2 50$ payments I used a prepaid visa to get things rolling to ensure there be no problems and funds were guaranteed to be available. They wouldn’t give me my money back. I asked for a refund (taking 3.5 weeks just to get the process started). They refunded 1 transaction and said I had a negative balance and needed to pay the 5$ in processing fees to get my other 50$ back. Being that this is a payment processing company you’d think it’d be easy for them to just let me charge my card and pay the 5$ or have it taken out of my 50$… but nope everything in this process feels like they intentionally make things harder then it needs to be, they’re telling me I have to go into a bank and wire transfer them 4.36$ and then send a copy of the receipt and then wait another 5-10 business days to be added to my account… I’ve tried wiring the money.. there’s a fee and 10$ is the lowest amount you can send.. I have a tax ID number with the IRS and am a licensed contractor and detail luxury cars and install ceramic sealants to cars and have an instagram with my work and clients reviews. I don’t know how much more they would need to confirm my business is legitimate but I honestly feel like iv been scammed and bullied out of my money