Dutch Bros

Hi, absolutely love all the stuff here are the energy here I have been going to Starbucks for years. I’ve gone to many coffee places and this is by far the best customer service the best vibes here are the best coffee I’ve had it Starbucks has gone so downhill. Their customer service is horrible. Every time I go the customer service has become absolutely horrible and general really on a lot of places and I am one to go and say hey are you having a bad day or are you just not liking your job that you’re treating your customers the way that you’re treating them. Y’all are rude. Y’all are always messing up the drinks and so I finally went to Dutch Bros coffee and high absolutely love the energy. I love every person I’ve come in contact with here oh, Mari is absolutely amazing. I don’t know any of the other names because I usually see her at the window but everybody works as a team to even looks like a fun place to work. They all love their job they all say they love their job it has good vibes. Good energy. Amazing customer service and amazing coffee to where my fiancé’s daughter wants to drive all the way down from corpus just to get Dutch Bros coffee and my kids absolutely love their hot cocoa. So to me this is beyond a five star I have absolutely nothing bad to say about this establishment. Y’all are amazing and I am so glad that y’all have come to San Antonio Texas because I am absolutely in love with the coffee and everything about this place!!!!! ❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️☕️

I go to Dutch Bros because of My Mom most of the time and I’ve had her buy me a couple of cups of coffee from different ones and a lot of them have the one thing nobody else shows respect and the fact that they actually care about their customers and not about the money they’re making even though their workers they actually show exactly what you want from a cup of coffee even when you tell them to just hold off for a sec they even guarantee they’re gonna get it done when you asked them to start it. They love what they do and they do perfect at their job and I think out of Starbucks and all the other coffee shops they want to pop up. I really think Dutch Bros is one of the best that I’ve seen and I’m 37 years old. I’ve dealt with coffee and I ain’t never tasted iced coffee like this before now I’m addicted. But yet to come I will try the rest of the stuff they got there. I’ll give you a review because I want everybody to make their money right and also give all the customers the right respect they need specially with a good honest review. Thank you, Dutch Bros for allowing me the opportunity to get to speak my mind about your product

The new app interface is unintuitive to use, lacks crucial features the previous version had, and actively discourages me from going to Dutch Bros. Checking dietary facts is now incredibly frustrating; you now have to load a TWENTY FOUR-page PDF in your browser and hunt through the wall of tiny text rows to find your drink, then read through FOURTEEN different columns to find the specific nutrition stat you need. Before the update you would simply click on the drink you wanted and then read that specific drink’s nutrition facts quickly and easily. You used to be able to open the app and instantly look through the menu. Sometimes I would read through the menu for fun and would end up going to Dutch Bros when I hadn’t even planned to. NOW, however… I open the app and have to go to the order tab, find the location I want, and click the menu button because nowhere near me even has this new order ahead feature. These extra steps are just so unnecessary! When I’m in the drive through I just want to quickly look at the menu without having to load multiple useless pages. I have genuinely gone to Dutch Bros about 50% less than I did prior to this update. I’ve seen nothing but similar negative experiences from other users, particularly on Reddit, and sincerely hope that the update gets walked back. Completely reverting to the old app and just adding another tab for ordering ahead would be the best move to make here.