Meta Ads Manager

I started getting messages in my Facebook messenger that my account was going to be shut down in 24 hours. A fake support group keeps sending me links to click on. I felt that this was wrong and so I did not click on the links, instead I started sending Facebook business support group or Facebook customer service/business support the messages and notifications I kept receiving, until one day I realize that someone signed on in my account from Vietnam I live in the US. I tried to access the Facebook support group and when I tried to reset my password and using my two-step authentication the messenger would pop up with a fake account and then someone with a thick accent contacted me on my phone number saying that they were meta so I hung up the phone. I tried to do a new authentication route using an authentication app. Hopefully this would work, but for the meantime, I noticed that I was getting charged on my credit card that's linked to my fb account which I did not process any payment so now I have to file fraudulent charges from Facebook. I don't understand what's going on. There's no customer service reps to speak to directly, and how are these people able to send you fake support group messages in your messenger? Facebook needs to be held accountable for this because one I am paying for authentication verified account on each pages through Facebook, how are these people accessing or allowed to send fake messages like there is no security on Facebook that will stop these people from sending fake messages? To many bots and hackers

I’ve used this app for a few years and it has been a wonderful tool to help me change my ads quickly and efficiently. Until something changed and the ability to edit my ad by choosing a previous post that has been getting a good response, is no longer an option. Now if I have an ad running and want to edit it, I can only edit a picture (choose a new one) or edit the text, among other things. So to change my ad and keep the same audience, budget etc, I now have to choose my picture and save it, and then go back into it and change the text. I feel it is forcing my to just buy another ad set and I don’t like it. I generally have just set my budget and let it run indefinitely and would go in every week or so and pick a new post to advertise. Now it’s a lot more trouble and I’m thinking I may have to end my ad every few days and start all over to instead of simply editing it. Can’t we get that option back please??!!

I created a business page for the release of my first fantasy novel. I paid for ads to be made by a graphic designer, then started running them from the page. The ads consisted of modified versions of the book cover. The cover has a fully/modestly dressed woman and a spriggan (tree person, like ents). The title of the book “Starlight Jewel, Gifts of the Auldtree book one.” So nothing spammy or pornographic. Legit just nerdy fantasy book ads. Then my account was restricted. I hit the appeal button, thinking it must be some kind of bot mistake and once a human looked at it would get worked out. It did not. Apparently when you hit that appeal/review button, you forfeit all customer service assistance. No one can help you after you hit that button. My account was permanently restricted upon review and for “security reasons,” they wouldn’t even tell me what I did wrong. I wasted two weeks (during a book launch when I could have been marketing) trying to plead with their customer service for help. But they don’t care about the money I lost making those ads or about how I printed the facebook page URL in the dustjacket of my hardcover so I can’t just start a new page. They refused to help repeatedly, ignored my questions, and my Instagram account continues to be connected to FB meta in this app. So I can’t use the app. Meta and Facebook have no morals when it deals with small businesses. Their policies and practices make clear that they do not care about people at all.